Refund Policy

This policy explains how cancellations and refunds work for Bootstrapper subscriptions sold by Bootstrapper.

Who handles payments and refunds

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes payments and handles refund requests under Paddle's Refund Policy, which applies to your purchase.

Cancelling your subscription

You can cancel at any time from your Account page. Cancelling stops future renewals and you keep access until the end of the billing period you have already paid for. Cancelling does not by itself refund earlier payments. If you cancel during the 7-day free trial, you are not charged.

Billing errors

If you were charged incorrectly, for example twice or after cancelling, contact us or Paddle and we will review it. Confirmed billing errors are refunded in full.

How to request a refund

• Visit paddle.net, find your order using the email on your receipt and choose to request a refund, or
• reply to your Paddle receipt email, or contact Bootstrapper and we will pass your request to Paddle.

Refunds are returned to the original payment method. Paddle decides refund requests under its Refund Policy.

Your legal rights

If you buy as a consumer, you keep your statutory rights, including any right to cancel under UK consumer law. Business customers have the rights set out in our Terms of Service and Paddle's Buyer Terms. Nothing in this policy limits rights you have by law.